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ipMedica has developed a feature-rich Patient Relationship Management system focused on the physician’s office. The company's mission is to improve the quality of healthcare delivery and patient satisfaction while driving down costs through the implementation of innovative technologies and process improvements. The Company’s first entry into the marketplace, the TelMedica(TM) suite of products, is expected to enter beta testing shortly.
TelMedica is an exciting new practice productivity suite designed to streamline and automate many of the most common medical office telephone requests from patients, pharmacists and others. TelMedica makes it possible for practices to significantly improve their workgroup productivity, more efficiently triage requests, access and analyze important patient information for appropriate disposition and action.
To achieve this end, the suite incorporates the latest advances in telephony and web-based technologies. While the industry has recently focused much attention on computer-based intranet and internet solutions to healthcare information, very little has been given to solving the problem of the growing volume of telephone interactions. The typical practice with four to five physicians, for example, can receive 300 to 500 calls per day.
TelMedica using the open architecture standards of computer telephony integration seeks to advance patient Electronic Medical Records (EMR) by using the ubiquitous telephone access.
The TelMedica suite will work in concert with most major practice management software packages such as Medical Manager ®, PCN ® and others, and will integrate with a medical offices existing telephone switch including those made by Nortel, NEC, Panasonic, Lucent and others.
At the heart of the system is a feature-rich interactive voice response (IVR) system, EVE(TM), capable of reliably recording patient request for prescription refills and referrals, as well as securely communicating lab results, appointment re-confirmations, and transcription services. The open architecture of this telephony platform conforms to the industry standard Dialogic voice cards and may be integrated within networks and with the Internet.
In addition to providing a full-featured auto-attendant and voice mail capability, TelMedica provides practices with a cutting-edge collection of productivity tools for managing patient relationships, streamlining business operations, making better healthcare decisions, and giving practices a high-end customer service capability. These tools simplify and integrate the workflow for the doctor, the nurse and other office staff, adapting to the differences in their individual roles. The modular system initially addresses five core patient-focused applications:
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